Support
Support
StrangerTest is automated software. Most things can be done from your account; for anything else, write to us.
Last updated 30 September 2026
Contact
Email support@strangertest.app. We read every message and reply as soon as we can.
To help us answer quickly, include:
- the email address on your StrangerTest account;
- the link to the scan you are asking about;
- your order number, from your Lemon Squeezy receipt, if it is about a payment.
Common questions
Where is my Full Scan?
It is added to your account as soon as Lemon Squeezy confirms the payment — usually within seconds. Open your account to start it.
A scan failed.
If the failure was on our side, the purchase is not used up: start the scan again from your account. If it still does not complete, see the Refund Policy.
How do I buy a Retest?
Open your completed Full Scan, tick the findings you fixed and choose “Retest your fixes”. A Retest is $9, one-time. It is available only from an eligible completed Full Scan and is not sold on its own.
Refunds
See the Refund Policy.
Deleting a scan or your account
Email us from the address on your account and we will delete it, along with its sessions, evidence and screenshots.
Data, credentials and safety
See Data and safety, and the Terms of Service.
Payments are processed by Lemon Squeezy, our reseller and merchant of record.